COVID-19

Ensuring the health and well-being of members and the communities we serve is Children’s Community Health Plans top priority. CCHP wants our members to receive the right information, and have access to the care they need at the right time, in the right setting.

As the coronavirus (COVID-19) continues to evolve, we want to make sure you and/or your family have the information you need to help prevent its spread, and to receive appropriate testing and treatment for this virus if needed. 

Information about COVID-19 (novel coronavirus 2019)

The coronavirus is most commonly spread through coughing or sneezing between people in close contact with each other. It presents as a mild to severe respiratory illness, with symptoms that include fever, cough and shortness of breath.

If you think that you or a member of your family has been exposed to COVID-19 please call your primary care provider right away. If you don’t know who your primary care provider is or need help calling a provider please contact our Customer Services staff.

In addition, CCHP offers its members a no-cost, on-call nurse triage line called CCHP on Call. You can speak directly to knowledgeable registered nurses who are available 24/7. Call 1-877-257-5861 if you are feeling any of these symptoms or have any other health-related concerns.

What you can do to help prevent the spread of COVID-19

Practices that we use every day to help prevent other viruses will be the best way to prevent the spread of COVID-19 and will be more effective than wearing a face mask like you might have seen in the news.

CDC has recommendations for the public as it relates to COVID-19:

• Avoid close contact with sick people and if you are sick, limit contact with others as much as possible.
• Just like with flu season, you should cough or sneeze into your elbow, or cover your nose and mouth when you cough or sneeze with a tissue, then throw the tissue away.
• You should avoid touching your eyes, nose and mouth to avoid the spread of germs.
• Clean hands often with soap and water or alcohol-based hand sanitizer.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
• Avoid handshakes.
• Stay up to date on vaccinations, including influenza.
• If you are sick, you should stay home.

Testing

Children’s Community Health Plan will cover and waive all member cost sharing, including copays, coinsurance, and deductibles, for COVID-19 diagnostic testing to establish the diagnosis of COVID-19 when performed at participating provider locations or laboratories.

Given that the test is new and specific billing codes were only recently designated, members should report any concerns about a claim payment to our Customer Services staff. The customer service numbers are listed below.

Together with CCHP: 1-844-201-4672

Children’s Community Health Plan Medicaid: 1-800-482-8010

For the latest information

• Because this situation continues to evolve, we encourage people to stay informed by visiting the CDC website
• Visit Wisconsin Department of Health Services website
• Be sure to read the blog on the Children’s Wisconsin website to learn about what you need to know as a parent from the Medical Director of the Pediatric Infectious Disease program
• Read the Medicaid Member Bulletin from the State Medicaid Director on Wisconsin's response to COVID-19 outbreak
• Visit our Helpful Links page to learn about various important resources available in the communities we serve