Testing: What to do if you or your child needs a COVID-19 test
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Testing: What to do if you or your child needs a COVID-19 test

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Children’s Community Health Plan has waived all member cost sharing, including copays, coinsurance, and deductibles, for both Medicaid and Marketplace members for any covered COVID-19 diagnostic testing to establish the diagnosis of COVID-19 when performed at participating provider locations or laboratories.

Given that the test is new and specific billing codes were only recently designated, members should report any concerns about a claim payment to our Customer Services staff. The customer service numbers are listed below.

Together with CCHP: 1-844-201-4672

Children’s Community Health Plan Medicaid: 1-800-482-8010

COVID-19 testing

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Reasons for a COVID-19 Test

If you are concerned you may have been exposed to COVID-19 or have symptoms of COVID-19 contact your primary care doctor right away.  They will complete a screening process to determine if a test will be done.

I have/my child has symptoms of COVID-19

Call your/your child's doctor or primary care provider (PCP). They will complete a screening process to determine if a test will be done. If you do not have a PCP stay home and use CCHP’s no-cost, on-call nurse triage line called CCHP on Call. You can speak directly to knowledgeable registered nurses who are available 24/7.

I was/my child was exposed to COVID-19

Call your/your child's doctor or primary care provider? They will complete a screening process to determine if a test will be done. If you do not have a PCP stay home and use CCHP’s no-cost, on-call nurse triage line called CCHP on Call. You can speak directly to knowledgeable registered nurses who are available 24/7.

Child’s school/sport/club has requested a test

Nationwide access to testing supplies is limited. To find if there is a drive-thru testing service with no symptom requirements, visit IMPACT 2-2-1 or the Department of Health Services.

I want my child tested

Nationwide access to testing supplies is limited. To find if there is a drive-thru testing service with no symptom requirements, visit IMPACT 2-2-1 or the Department of Health Services.

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Medicaid

Children's Community Health Plan

PO Box 56099
Madison, WI 53705
1-800-482-8010

Together with CCHP

Children's Community Health Plan

PO Box 1997, MS 6280
Milwaukee, WI 53201
1-844-201-4672

 

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