CCHP on Call Nurseline
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CCHP on Call Nurseline

What is CCHP on Call?

Children's Community Health Plan offers its members a no-cost, on call nurse line called CCHP on Call. You can speak directly to knowledgeable registered nurses who are available 24/7.

How does CCHP on Call work?

Call 1-877-257-5861 anytime to speak with a registered nurse about your health needs. The nurses may provide a symptom assessment and help you find the appropriate level of care to help keep your costs down. Depending on your needs, you may be told of a nearby facility that has extended hours (such as an urgent care clinic), or directed to your family doctor, given at-home treatment advice or offered a medical doctor (MD) consultation over the phone.

What is the benefit of CCHP on Call? 

When you or your child need medical treatment quickly for non-emergencies, CCHP on Call allows you access nurse triage care from wherever and whenever you need it. These nurses can help you get the care that is right for your and your family. 


24/7 MD consultations

By combining our award-winning nurse triage service with MD consultations, we are proud to offer services that provide immediate care for certain common conditions.

If needed, the nurses can also connect you to  one of our CCHP On Call doctors. You can receive  advice from one of our doctors from the comfort of your home, office, or on the go. Our doctors can even write prescriptions!

With MD consultations, the doctors may be able to diagnose your condition, provide at-home treatment advice, and send a prescription (if appropriate) to the local participating pharmacy for common conditions, such as: 

  • Colds and flu
  • Pink eye
  • Sore throat
  • Bronchitis
  • Sinus or ear infections
  • Nausea and vomiting
  • Urinary tract infections

 

CCHP on Call is ideal if you/your child:

  • Have a fever
  • Sprains an ankle
  • Have a scrape or cut
  • Have a skin irritation or rash
  • Any time you have a questions about where to go for your health care
  • For any general questions or concerns
  • Before you go to the emergency room (if the emergency is life threatening, call 911)

Call:

1-877-257-5861


Not sure whether you need to visit Urgent Care or the Emergency Room? Learn when to use each.

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Medicaid

Children's Community Health Plan

PO Box 56099
Madison, WI 53705
1-800-482-8010

Together with CCHP

Children's Community Health Plan

PO Box 1997, MS 6280
Milwaukee, WI 53201
1-844-201-4672

 

National Committee for Quality Assurance (NCQA) Accreditation

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