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Receiving Care

When to go to urgent care

Urgent care is care you need sooner than a routine visit to a doctor. Urgent care is not emergency care. Urgent care is for illnesses or injuries that you would normally receive care for at your regular doctor’s office. Urgent care clinics are available when most other doctors’ offices are closed. Do not go to an emergency room for urgent care unless your doctor tells you to do so.

You may need urgent care for:

  • Ear infections with pain and/or fever
  • Sore throat
  • Cold or flu
  • Repeated vomiting and diarrhea (especially in babies and small children)
  • Nonsevere bleeding
  • Minor burns or cuts
  • Hives, rash or diaper rash
  • Bruises or sprains
  • Lice, scabies or ringworm
  • Drug reactions

When to go to the emergency room:

A medical emergency is an illness, injury, symptom or condition that is so serious that you need to seek care right away to avoid severe harm. As a Together with CCHP member, you are covered for emergencies wherever you are, even if it’s outside of your plan’s service area. 

You need emergency care for:

  • Serious broken bones
  • Gun or knife wounds
  • Severe or unusual bleeding that will not stop
  • Severe burns
  • Heart attack or severe chest pain
  • Suspected stroke
  • Sudden inability to see, move or speak
  • Choking or trouble breathing
  • Possible poisoning
  • Unconsciousness
  • Convulsions or prolonged, repeated seizures
  • Going into labor
  • Drug overdose
  • Major injuries
  • Severe pain

Emergency Coverage

Always keep your health insurance card with you when traveling. Your health insurance card has valuable information should you need health care services.

CCHP on Call Nurseline

Not sure if you need to go to urgent care? Trained nurses are available 24/7 to help assess your symptoms from the comfort of your home. Give the CCHP on Call nurseline a call today - 877-257-5861

Make sure to always use in-network providers.

For the most up-to-date listing of urgent care and emergency providers, please review our Provider Directory.



Children's Community Health Plan

PO Box 56099
Madison, WI 53705

Together with CCHP

Children's Community Health Plan

PO Box 1997, MS 6280
Milwaukee, WI 53201


National Committee for Quality Assurance (NCQA) Accreditation

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