Children’s Community Health Plan (CCHP) employs HMO Member Advocates. The role of a member advocate is very important to the organization. Their responsibilities include investigating and resolving questions and concerns related to member access to health care. They help members find in-network providers, schedule appointments, resolve member billing issues and review eligibility in the BadgerCare Plus program. They work closely with the CCHP nursing staff to assist them in making sure the member receives the most appropriate care. They also serve as the CCHP contact among local, county and state agencies and are responsible for educating staff on cultural sensitivity issues.
The HMO Member Advocates develop relationships with community organizations and advocacy groups. They play a very active role in community outreach and education. They attend health fairs and educate members on their health benefits through CCHP.
Tanisha Collins-Johnson, HMO Member Advocate
Tanisha Collins-Johnson has more than 15 years of experience in advocacy by working with families and the community. She’s been employed with Children’s Community Health Plan for more than 3 ½ years. Tanisha is responsible for educating families on services offered through Children’s Community Health Plan and other community resources. Tanisha assists in planning professional development workshops and coordinating community events. Her passion is helping families meet their health care and social needs.