Scheduling appointments
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Scheduling appointments

How long should you have to wait to see a provider? CCHP sets time limits with the providers in our network for scheduling medical and dental appointments. These are listed below.

Primary Care Provider Appointments

  • Regular yearly physicals, sports physicals, immunizations, well-baby checkups — within 30 calendar days
  • When you or your children are sick — within two calendar days for established patients
  • Wait time from the time you check-in for the appointment until you get called into the provider's office — within 30 minutes
  • Urgent Care Clinics or Walk-in Clinics appointments (call your primary care provider's office first to see if the provider is able to take you that day) — same day, no appointment needed
  • After-hours Care — 24 hours/7 days a week

Behavioral Health Appointments

  • Mental Health Provider — no longer than 10 days for an initial assessment; no longer than 30 days for members discharged from an inpatient psychiatric hospital stay
  • Routine appointments —  within 10 business days of request
  • Urgent Care — within 48 hours

Other Appointments

  • Emergency Care-immediate — go directly to the nearest emergency room or call 9-1-1 if you are experiencing a life-threatening situation. 
  • Prenatal Care appointments — within three weeks of requesting a visit or a certain doctor
  • Dental Care-routine (such as teeth cleaning and cavity fillings) — within 90 days
  • Dental Care-emergency (such as severe pain, swelling or bleeding) — within 24 hours of request


Looking for a primary care provider?

Browse our Provider Directory to find the right provider for you.

Interpreter services are available if a provider does not speak the member's language.



Children's Community Health Plan

PO Box 56099
Madison, WI 53705

Together with CCHP

Children's Community Health Plan

PO Box 1997, MS 6280
Milwaukee, WI 53201


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