COVID-19 Testing


Testing Coverage

Children’s Community Health Plan has waived all member cost sharing, including copays, coinsurance, and deductibles, for both Medicaid and Marketplace members for any covered COVID-19 diagnostic testing to establish the diagnosis of COVID-19 when performed at participating provider locations or laboratories.

Effective January 15th, 2022, Together with CCHP members are eligible to be reimbursed for FDA cleared, at home COVID-19 test kits.

All active members are eligible to be reimbursed for the cost of 8 tests per month, along with any associated tax or shipping costs. Tests can be purchased online or through a retail pharmacy. To locate an in-network pharmacy, please visit our pharmacy locater tool. After purchase, you may submit your receipt along with the At Home Covid-19 Test Reimbursement Form to Together with CCHP. Please allow up to 60 days for reimbursement to be mailed out.

Additionally, beginning on January 19th, any individual may request a free COVID-19 test kit from the federal government by visiting COVIDTests.gov. or calling 1-800-232-0233 (TTY 1-888-720-7489) between 8am – 12amEST, 7 days a week. The Disability Information and Access Line (DIAL) is also available specifically for individuals with disabilities to assist in placing an order. To place an order through DIAL, please call 1-888-677-1199, from 9am – 8pmEST Monday – Friday, or email DIAL@usaginganddisability.org. Each residential address is eligible for 4 tests which will be mailed out via USPS within 7-12 days of ordering.

Given that the test is new and specific billing codes were only recently designated, members should report any concerns about a claim payment to our Customer Services staff. The customer service numbers are listed below.

CCHP Medicaid Members can get free at-home, rapid COVID-19 tests from their pharmacy.

CCHP is happy to announce that members can get at-home, rapid COVID-19 tests from Medicaid-enrolled pharmacies without having to pay. This new benefit makes it easier for members to test for COVID-19 without having to go to the doctor.

How can members get free at-home tests? Here are a few things you need to know:

  1. Go to a pharmacy or the pharmacy counter at your local grocery or drug store that can check your ForwardHealth coverage like they do for prescriptions. This may take a few minutes, like prescriptions do. Calling the pharmacy in advance and providing your information, like for prescriptions, may help speed up the process. You cannot go to the regular check out at stores to receive these free kits, you can only receive a free kit at a pharmacy or at a store with a pharmacy counter.
  2. You will need to show your ForwardHealth ID card to receive the free kits. You can show your actual card, or show the digital version, which is available on the MyACCESS mobile app.
  3. Each person can get up to eight tests per month through this program.

Please note: There is currently a nationwide shortage of at-home COVID-19 tests. The process described here will only work if you find a pharmacy that has tests available. You may want to call ahead and ask. If you urgently need to be tested or if testing kits are not available, please use one of the other options listed below.

  1. Find local testing sites nearby.
  2. Get tested at their doctor’s office.
  3. Get up to four tests sent to your address.


COVID-19 Testing Sites

February hours for the COVID-19 Testing Tent in Milwaukee County's Lincoln Park Pavilion-Drive through testing hours extended. Learn more!

Gerald L. Ignace Indian Health Center: (414) 383-9526

Milwaukee Health Services, Inc.: (414) 372-8080

Outreach Community Health Centers: (414) 727-6320​

Progressive Community Health Centers: (414) 882-2040

Sixteenth Street Community Health Centers: (414) 672-1353

Additional testing site information and other resources can be found in the daily resource guides on the Safe & Sound website.


COVID-19 Testing FAQs

*Due to the quickly evolving nature of the COVID-19 vaccination initiative, information may change or be updated frequently. This page was last updated on November 19, 2021.

If you are concerned you may have been exposed to COVID-19 or have symptoms of COVID-19 contact your primary care doctor right away. They will complete a screening process to determine if a test will be done.

Call your/your child's doctor or primary care provider (PCP). They will complete a screening process to determine if a test will be done. If you do not have a PCP stay home and use CCHP’s no-cost, on-call nurse triage line called CCHP on Call. You can speak directly to knowledgeable registered nurses who are available 24/7.

Call your/your child's doctor or primary care provider. They will complete a screening process to determine if a test will be done. If you do not have a PCP stay home and use CCHP’s no-cost, on-call nurse triage line called CCHP on Call. You can speak directly to knowledgeable registered nurses who are available 24/7.

Nationwide access to testing supplies is limited. To find if there is a drive-thru testing service with no symptom requirements, visit IMPACT 2-2-1 or the Department of Health Services.

Nationwide access to testing supplies is limited. To find if there is a drive-thru testing service with no symptom requirements, visit IMPACT 2-2-1 or the Department of Health Services.

  • Contact your doctor to ask if your primary health care clinic is providing testing.
  • Find a local community testing site. Some locations may require an appointment to receive a test.