COVID-19 Testing


Testing Coverage

Children’s Community Health Plan has waived all member cost sharing, including copays, coinsurance, and deductibles, for both Medicaid and Marketplace members for any covered COVID-19 diagnostic testing to establish the diagnosis of COVID-19 when performed at participating provider locations or laboratories.

Given that the test is new and specific billing codes were only recently designated, members should report any concerns about a claim payment to our Customer Services staff. The customer service numbers are listed below.

Together with CCHP: 1-844-201-4672

Children’s Community Health Plan Medicaid: 1-800-482-8010


COVID-19 Testing Sites

Gerald L. Ignace Indian Health Center: (414) 383-9526

Milwaukee Health Services, Inc.: (414) 372-8080

Outreach Community Health Centers: (414) 727-6320​

Progressive Community Health Centers: (414) 882-2040

Sixteenth Street Community Health Centers: (414) 672-1353

Additional testing site information and other resources can be found in the daily resource guides on the Safe & Sound website.


COVID-19 Testing FAQs

*Due to the quickly evolving nature of the COVID-19 vaccination initiative, information may change or be updated frequently. This page was last updated on March 3, 2021.

Reasons for a COVID-19 Test

If you are concerned you may have been exposed to COVID-19 or have symptoms of COVID-19 contact your primary care doctor right away. They will complete a screening process to determine if a test will be done.

I have/my child has symptoms of COVID-19

Call your/your child's doctor or primary care provider (PCP). They will complete a screening process to determine if a test will be done. If you do not have a PCP stay home and use CCHP’s no-cost, on-call nurse triage line called CCHP on Call. You can speak directly to knowledgeable registered nurses who are available 24/7.

I was/my child was exposed to COVID-19

Call your/your child's doctor or primary care provider. They will complete a screening process to determine if a test will be done. If you do not have a PCP stay home and use CCHP’s no-cost, on-call nurse triage line called CCHP on Call. You can speak directly to knowledgeable registered nurses who are available 24/7.

Child’s school/sport/club has requested a test

Nationwide access to testing supplies is limited. To find if there is a drive-thru testing service with no symptom requirements, visit IMPACT 2-2-1 or the Department of Health Services.

I want my child tested

Nationwide access to testing supplies is limited. To find if there is a drive-thru testing service with no symptom requirements, visit IMPACT 2-2-1 or the Department of Health Services.

How can I get tested?

  • Contact your doctor to ask if your primary health care clinic is providing testing.
  • Find a local community testing site. Some locations may require an appointment to receive a test.