Telehealth


Important: Children's Community Health Plan has an updated Telehealth Policy in response to COVID-19. Please view the policy here.

Telehealth Credentialing Policy

Effective June 1, 2018, Children’s Community Health Plan (CCHP) has implemented a telehealth credentialing policy. The purpose of the policy is to make sure that CCHP members served through a telehealth platform receive the same quality of care that would be provided via face-to-face contact with a provider.

In addition, the policy is designed to ensure that sites where telehealth services are both given and received meet established standards and that there are safeguards for Protected Health Information that comply with HIPAA regulations.

This policy references recommendations made by the American Telemedicine Association. For Medicaid recipients, this policy also is consistent with Wisconsin Department of Health Services policies.

CCHP will be conducting an audit to determine provider compliance.

In order to continue to receive payment for telehealth services, providers should contact CCHP as soon as possible at 844-229-2776 to schedule an onsite audit. If this audit reveals issues that need correction, the provider will be given 60 days to complete a corrective action plan.

Currently contracted with CCHP and are interested in telehealth please contact Credentialing for a site audit.

View the policy here.